WHICH COUNTRIES DO YOU SELL & SHIP YOUR PRODUCTS TO?

HX-Project’s licensing rights only cover 5 SEA Countries Singapore, Malaysia, Thailand, Philippines and Indonesia, and also Europe countries Austria, Germany, Liechtenstein, Switzerland, Italy, France, Spain and Portugal. As such, we can only directly sell or market our products to customers in these countries. We apologise sincerely if we are unable to sell to customers or fans in other countries. For EU customers please purchase from our EU distributor http://www.xm-studios.eu. The HX-Project site does not accept EU orders at the moment.

HOW CAN I BUY YOUR PRODUCTS IF I’M NOT IN ONE OF THE 5 COUNTRIES?

Please only buy from our official Distributors as they are legit and can guarantee the authenticity of our products. Our current official distributors are;

1) SimplyToys (Singapore) http://www.simplytoys.com.sg/
2) FunzCentre (Singapore) http://funzcentre.com/
3) Hobby Atelier (Singapore) https://www.facebook.com/HobbyAtelierSingapore
4) Toy Industries (Singapore) http://www.playstore.com.sg
5) GZToystore (Indonesia) http://gztoystore.com/
6) Toyz Corner (Indonesia) http://www.toyzcorner.com
7) Big GreatToys (Philippines) http://www.greattoysonline.com/gto/
8) MaxiCollector (Philippines) http://www.maxicollector.com/index.html
9) Toys Station (Thailand) http://www.toysstation-online.com/
10) Lil-monsters (Malaysia) http://lil-monsters.net/
11) Hobby Pioneer Intl (Singapore) – www.hobbypoint.com.sg
12) Merchandise Szepan GmbH (Europe*) http://www.xm-studios.eu

*For countries covered within Europe, please only purchase from Szepan GmbH.

SHIPPING

As a customer, you have the option to choose the shipping option that works best for you. The option that you choose and the destination of the order determines the cost of your shipping as well as the length of time it will take to get your order. All shipping times are dependent on product availability.

Please note that “Estimated Shipping Time” refers only to the time it takes the carrier from pick-up to delivery. Delivery time may vary from the below estimated time depending on customs clearance, delays in the destination country, missed or cancelled despatches.

CUSTOMS CHARGES

HX Project does not charge any customs duties on overseas shipments, however we cannot guarantee that customs charges will not be applicable to your package when it reaches your country. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.

STOCK AVAILABILITY

We cannot guarantee that every item offered for sale on-line would actually be shipped right away as inventory can change significantly from day to day. In a rare case, an item may be in stock when you place your order and sold out by the time your order is processed. However, for any item which you place an on-line order and is found to be sold out at the time of processing, we will inform you by email & remove off the item from your order.